I was billed this month, but I didn’t get a crate. Why?

Our deadline for new subscription signups each month is on the 27th by 9PM, Pacific Standard Time, or earlier, if we sell out of that month’s crates. If you start your subscription any time before the 27th, you will get that current month’s crate as your first Loot Anime crate. If you sign up on the 28th or any time after, your first Firefly® Cargo Crate crate will be the following month’s crate in which we are shipping.

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